Feed Description

  IT Service Management and
IT & Business Alignment Kit Bundle

This bundle contains the 126 page ITSM policy template which complies with the ITIL standard and the The IT  & Business Alignment Kit (by ICEX) which provides tools, frameworks, and activities to assist companies of any size and at any stage of the strategy review and implementation process make well aligned IT investments. 

The IT Service Management Policy Template is a 126 page document that contains policies, standards,  procedures and metrics.  Policies and procedures covered include: service requests, help desk, change control, documentation, version control, Internet/e-mail/electronic communications, blog/personal web sites, travel/off-site meeting and sensitive Information policies.

The IT Service Management Job Description Bundle includes: Director Sarbanes-Oxley Compliance, Manager Change Control, Manager Customer Service Center, Manager Help Desk Support, Manager Metrics, Manager Quality Control, Manager Service Level Reporting, Manager User Support, Capacity Planning Supervisor, Change Control Analyst, Change Control Supervisor, Help Desk Analyst, Metrics Measurement Analyst, Quality Measurement Analyst.

The IT job descriptions contained within the Internet and Information Technology Position Descriptions HandiGuide^® were completed in 2007 and contains 639 pages; which includes sample organization charts, a job progression matrix, 204 job descriptions.

The IT & Business Alignment Kit includes four modules:

• Understanding Business Strategy – Learn how IT investments can drive and support corporate goals

• Identifying Enabling Opportunities – Recognize industry trends and evaluate if an opportunity fits with your company

• Making the Business Case – Effectively describe IT initiatives to management including associated benefits, cost and risk

• Making Investment Decisions - Evaluate stand alone projects and those within a portfolio using proven frameworks.

 

Site Map



 

Jul 22 - Unified, interoperable storage management with Aperi Storage Resource Manager - Managing a complex storage infrastructure is not for the feint of heart. Get help from the Aperi Storage Resource Manager, a free, open-source framework that delivers powerful storage management features for improving storage solution interoperability and driving overall IT business value. -  more info

Jul 15 - Powerful new catalog feature of IBM Tivoli Service Request Manager can enhance IT service management while reducing costs - If you’re looking to enhance IT service management via improved tools, you might want to consider the new IBM Tivoli Service Request Manager 7.1. New in this version is a powerful catalog feature that allows users to self-select the services they need, fulfilling them more effectively, as informed by best practices, and reducing the overall cost to an organization. -  more info

Jul 08 - Lock down unstructured data with the IBM Unstructured Data Security Solution - For many organizations, unstructured data, such as spreadsheets and word processing documents, represents up to 80 percent of all data, yet lacks the security required to shield it from unauthorized access. Such organizations may want to consider the IBM Unstructured Data Security Solution, based on three integrated offerings, which helps organizations lock down business data more comprehensively via automated classification, policy management and trusted insider monitoring. -  more info

Jul 01 - Web Replay delivers next-generation automation for TPM customers - Organizations seeking to accelerate and improve software provisioning need look no further than IBM Tivoli Provisioning Manager 5.1.1 and its new Web Replay feature. Through Web Replay, administrators can easily automate common tasks, quickly train new IT staff members, and generally enhance software provisioning in many contexts, ranging from data centers to test environments. -  more info

Jun 24 - How to achieve comprehensive, accelerated data protection and recovery - Today's organizations require continuous protection of core data wherever it exists in the infrastructure—and exceptionally swift restoration at times of data loss. IBM's recent acquisition of FilesX gives its customers three powerful, targeted solutions to achieve exactly these goals. -  more info

Jun 17 - Propel IT operations efficiency with IBM Tivoli Service Request Manager 7.1 - The new Tivoli Service Request Manager 7.1 boasts new features in both the service desk and catalog components to empower and inform the IT response to end user problems. And because the solution leverages the Tivoli Process Automation Platform, it also helps by connecting service requests to related IT domains such as change management for more optimized and cost-efficient overall operations. -  more info