Metrics Key to CIO and IT's Success

Measuring modifies behavior and communicates focus on excellence...

CIOs and senior IT Managers frequently ask what IT should measure and report to business executives.

The key to success is choosing a small number of metrics that are relevant to the business and have the most impact on business outcomes.  

The basis for  metrics that work are that they meet the criteria for relevance and impact are investment alignment to business strategy, business value of IT investments, IT budget balance, service level excellence, and operational excellence. Metrics should form the core of an IT performance scorecard and should center around:

• Alignment of IT initiatives, investments, and operational support to the strategy of the enterprise
• Value added that IT brings to the enterprise
• Cost of new initiatives versus the cost of maintenance of existing processes
• System availability and ease of use
• Health of systems and IT function

As with any metrics program it it important to communicate what you are doing and why you are doing it.  
 

IT Infrastructure Drives Cost Control

In today's business environment there is a need to define an effective infrastructure to support operating environment; have a strategy for the deployment and technology; and clearly define responsibilities and accountabilities for the use and application of technology.

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Record Management Retention and Disposition Policy

Template comes in MS WORD format and is easily modified to meet the needs of enterprises of all sizes.  It comes with a dozen forms which can be used immediately to create a record retention and disposition schedule.

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