IT Service Management for SOA

Your company can not afford to waste any IT infrastructure investment, but you probably can't afford to hire expensive consultants to develop an IT infrastructure to fully support your Service-Oriented Architecture efforts either. Fortunately, you can now use proven ITSM best practices while developing your own infrastructure. The IT Service Management for SOA is a best practices methodology from Janco Associates that provides predefined standards, policies, and procedures for an enterprise to support its efforts as it begins the implementation of a Service-Orient Architecture.

The IT Service Management SOA Policy Template is a 130 page document that contains policies, standards, procedures and metrics that comply with the ITIL Standard. Included in the template are:

In addition, the ITSM SOA template includes the Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form. The document conforms with ITIL and has been updated to focus on supporting the the development, implementation and operation of a Service-Oriented Architecture.

The template can be purchased by itself or with supporting job descriptions. We do provide an update service for the template as it is modified. You can see a full table of contents and some sample pages by clicking on the link below.

This template comes in Word and PDF Formats. In addition the Silver version include the 14 job descriptions listed above (PDF and Word format) and the Gold version includes the 204 job from our Internet and IT Position descriptions HandiGuide.

07/09/2008 - Feb 19 - Enhance and Extend Application Security with IBM Solutions - Application security is a key element of any comprehensive security strategy. IBM Tivoli and IBM Rational solutions can deliver in key areas of authentication, authorization and compliance, securing applications and driving business value throughout the application lifecycle. more info

07/09/2008 - Feb 12 - IBM’s Unified Asset Management Solution Maximizes Business Value for IT Assets - Effective asset management is key to getting best business results from enterprise-class IT. Fortunately, IBM offers a holistic, unified solution designed to track and monitor all IT assets, creating actionable business intelligence in the process. more info

07/09/2008 - Feb 05 - Marist College Optimizes Application Testing with IBM Tivoli Provisioning Manager - At Marist College, rolling out new IT applications requires a rigorous initial test process. IBM Tivoli Provisioning Manager helps simplify and shorten that testing process, ultimately resulting in better software, faster. more info

07/09/2008 - Jan 29 - IBM Tivoli Provisioning Manager 5.1.1’s Sophisticated Features Deliver Improved Power and Ease of Use - With IBM Tivoli Provisioning Manager, organizations can accelerate and improve every aspect of software provisioning, a particularly critical aspect of data center optimization. And thanks to TPM 5.1.1's innovative new features, the solution is more powerful and easier to use than ever before. more info

07/09/2008 - Jan 22 - OPAL Translates Solution Integration into IT Service Management Business Value - Getting best results from diverse solutions can be a challenge. One answer to that challenge is OPAL, an online library of integration modules aimed at making it as easy as possible for IT professionals to maximize IBM Tivoli solution integration and interoperability. more info

07/09/2008 - Jan 15 - Customer Experience Management: The Next Frontier in Telecom Service Assurance - Customer Experience Management (CEM) is essential in telecom service assurance, a mechanism for understanding the relevance of services to customers and delivering true, valuable intelligence about customer behaviour and service adoption across multiple dimensions. With IBM’s new offering, IBM Tivoli Netcool Service Quality Manager, service providers are better positioned to ensure high customer satisfaction than ever before. more info

07/09/2008 - Jan 08 - IBM Service Management: Driving Innovation Through Visibility, Control and Automation - Innovation is the key to business success, but achieving it means reducing operational spending and optimizing IT to support new strategies. IBM Service Management, as pursued through IBM Tivoli solutions, can help. more info

07/09/2008 - Dec 18 - Be Heard! Enhances the Global Tivoli User Community Site Through User Content Generation - The Tivoli User Group site boasts a new feature, Be Heard!, which empowers users to generate and publish their own content, unlocking their collective domain expertise to the benefit of all. more info

07/09/2008 - Dec 11 - Improve Your Information Risk Management with IBM Tivoli Solutions - Managing information risk is increasingly important, across every IT application and at every stage in the data lifecycle. IBM Tivoli system management solutions can help you achieve information assurance. more info

07/09/2008 - Dec 04 - Automate Linux Rollouts with IBM Tivoli Provisioning Manager for OS Deployment - Automating OS provisioning through a best-in-class tool can confer many business benefits for enterprise ITespecially in the case of Linux, an OS requiring extra expertise to install and configure. Learn how IBM Tivoli Provisioning Manager for OS Deployment is just such a solution. more info

07/09/2008 - Nov 13 - Optimize Data Center Energy Management with IBM Tivoli Provisioning Manager - Getting best business value from a complex data center means, in part, reducing its operational costs as much as possible. IBM Tivoli Provisioning Manager can help by provisioning data across physical and virtual servers in accordance with actual demand, thus reducing energy consumption during off-peak hours. more info

07/09/2008 - Nov 06 - IBM Tivoli Solutions Enhance Security by Tracking Privileged User Activities - Today's security strategies must address internal as well as external threats. By monitoring, tracking and controlling privileged-user access to core IT assets, IBM Tivoli systems management solutions can help. more info

07/09/2008 - Oct 23 - Optimize Virtual Servers Dynamically With IBM Tivoli Provisioning Manager - Server virtualization has transformed enterprise-class datacenters. By deploying multiple virtual servers on a single physical server, enterprises have dramatically improved server resource utilization while reducing operational costs such as energy consumptionthus leaving the datacenter a more flexible instrument of business strategy than ever before. more info

07/09/2008 - Oct 16 - Denmark-based Gyldendal Optimizes Business Resilience with IBM Tivoli Storage Manager - Gyldendal, a Denmark-based publishing house, needed a complete revision of its data backup strategy. IBM Tivoli Storage Manager proved the best-in-class solution the company required to consolidate all backup operations, centralize management, and achieve significant gains in automation and total performance. more info

07/09/2008 - Oct 09 - IBM Tivoli Storage Manager 5.5 Boasts Superior Performance, Security, and Features - IBM Tivoli Storage Manager is a leading solution in the enterprise-class backup/restore space. With version 5.5, available in mid-November, customers can expect a host of new enhancements and features in key areas such as performance, security, ease of use, and interoperability. Learn about the new features you can expect with IBM Tivoli Storage Manager version 5.5 more info

07/09/2008 - Oct 02 - IBM Tivoli Empowers Growing Mid-Market Businesses with Best-In-Class Solutions - Though commonly associated with the enterprise market, the IBM Tivoli portfolio is admirably suited for mid-market growing businesses. Customers looking to improve their business resilience, IT operational efficiency, and security from both internal and external threats, should consider the best-in-class, scalable Tivoli portfolio. more info

07/09/2008 - Sept 25 - Project Big Green: IBM's Commitment to Data Center Power Reduction - Getting a grip on energy consumption is essential to the enterprise's bottom line and the bigger-picture ecological impact. IBM’s strategies and solutions reflect a serious commitment to reduce consumption whenever possible. more info

07/09/2008 - Sept 18 - Tracking Security Breaches: IBM Tivoli Security and Compliance Offering Delivers a Complete Solution - Achieving a total security strategy means tracking security logs throughout the organization as well as mapping breaches to operational consequencesand potential violations of governmental regulations. The IBM Tivoli Security and Compliance Offering answers all these challenges in a unified solution. more info

07/09/2008 - Sept 11 - IBM Business Continuity Service Level Protection Delivers Comprehensive, Flexible Data Protection - The IBM Business Continuity Service Level Protection solution helps maximize business continuity through a tailored, multi-phase, multi-class strategy which delivers services and products in a way that can evolve as business needs change. more info

07/09/2008 - Set 04 - Automating IT Problem Response with IBM Tivoli Solutions - One way to optimize enterprise IT is through automated solutions especially when they work together. The IBM Tivoli system management portfolio offers just such integration for the fastest possible time-to-solution. more info

IT Service Management for
Service-Oriented Architecture (SOA)

Change Control - Help Desk - Service Requests
Blog - Personal Web Site - Sensitive Information

Sarbanes-Oxley, HIPAA, and ITIL Compliant

IT Service Management for Service-Oriented Architecture (SOA) Change Control - Help Desk - Service RequestsBlog - Personal Web Site - Sensitive Information

Sarbanes-Oxley, HIPAA, and ITIL Compliant

IT Service Management for
Service-Oriented Architecture (SOA)

Change Control - Help Desk - Service Requests
Blog - Personal Web Site - Sensitive Information