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IT
Service Management for
Service-Oriented
Architecture (SOA)
Change Control - Help Desk - Service Requests Blog - Personal Web Site - Sensitive Information
Sarbanes-Oxley, HIPAA, and ITIL Compliant
Your company can not afford to waste any IT
infrastructure investment, but you probably can't afford to hire
expensive consultants to develop an IT infrastructure to fully support
your Service-Oriented Architecture efforts either. Fortunately, you can now use proven ITSM best practices while
developing your own infrastructure. The IT Service
Management for SOA is a best practices methodology from Janco
Associates that provides predefined standards, policies, and procedures
for an enterprise to support its efforts as it begins the implementation of a
Service-Orient Architecture. The Template come in following versions:
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Standard Edition - ITSM Service-Oriented Architecture
Template (WORD)
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Silver Edition - ITSM Service-Oriented Architecture Template
(WORD) and 14 key Job Descriptions (WORD)
-
Gold Edition - ITSM Service-Oriented Architecture Template
(WORD) and 210 Internet and IT Job Descriptions (WORD 2003 and WORD
2007 Format).
-
Platinum Edition - ITSM Service-Oriented Architecture
Template (WORD), 210 Internet and IT Job Descriptions (WORD 2003 and
WORD 2007 Format),
Internet and IT Positions Descriptions HandiGuide (639 pages PDF
format), Security Audit Program (Excel format),
PLUS up to 5 custom job descriptions when Job Content
forms are provided to us within 30 days of purchase.
The
IT Service Management SOA Policy Template is a 130 page
document that contains policies, standards, procedures
and metrics that comply with the ITIL Standard.
Included in the template are:
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Service
Requests Policy
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Service
Request Standard
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Help
Desk Policy
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Help
Desk Standards
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Help
Desk Procedures
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Help
Desk Service Level Agreement
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Change
Control Standard
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Change
Control Quality Assurance Standard
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Change
Control Management Workbook
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Documentation Standard
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Application Version Control Standard
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Version
Control Standard
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Internet, e-Mail and Electronic Communication Policy
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Blog & Personal Web Site
Policy
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Travel and Off-Site
Meeting
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Sensitive Information
Policy
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Sample Service Level Agreement with Metrics
In addition, the ITSM
SOA template includes the
Business and IT Impact Questionnaire, a Change Control
Request Form and an Internet Use Approval Form. The document conforms
with ITIL and has been updated to focus on supporting the
the development, implementation and operation of a Service-Oriented
Architecture. The template can be purchased by
itself or with supporting job descriptions. We do
provide an update service for the template as it is
modified. You can see a full table of contents and
some sample pages by clicking on the link below.
The
ITSM Job bundle contain the following 14 job descriptions:
1. Director
Sarbanes-Oxley Compliance 2. Manager Change Control 3. Manager Customer Service Center 4. Manager Help Desk Support 5. Manager Metrics 6. Manager Quality Control 7. Manager Service Level Reporting 8. Manager User Support 9. Capacity Planning Supervisor 10. Change Control Analyst 11. Change Control Supervisor 12. Help Desk Analyst 13. Metrics Measurement Analyst 14. Quality Measurement Analyst
This template comes in Word and PDF Formats. In addition
the Silver version include the 14 job descriptions listed
above (PDF and Word format) and the Gold version includes
the 204 job from our Internet and IT Position descriptions
HandiGuide.
Latest ITIL ITSM SOA News
07/09/2008 -
Feb 19 - Enhance and Extend Application Security with IBM Solutions -
Application security is a key element of any comprehensive security strategy. IBM Tivoli and IBM Rational solutions can deliver in key areas of authentication, authorization and compliance, securing applications and driving business value throughout the application lifecycle.
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07/09/2008 -
Feb 12 - IBM’s Unified Asset Management Solution Maximizes Business Value for IT Assets -
Effective asset management is key to getting best business results from enterprise-class IT. Fortunately, IBM offers a holistic, unified solution designed to track and monitor all IT assets, creating actionable business intelligence in the process.
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07/09/2008 -
Feb 05 - Marist College Optimizes Application Testing with IBM Tivoli Provisioning Manager -
At Marist College, rolling out new IT applications requires a rigorous initial test process. IBM Tivoli Provisioning Manager helps simplify and shorten that testing process, ultimately resulting in better software, faster.
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07/09/2008 -
Jan 29 - IBM Tivoli Provisioning Manager 5.1.1’s Sophisticated Features Deliver Improved Power and Ease of Use -
With IBM Tivoli Provisioning Manager, organizations can accelerate and improve every aspect of software provisioning, a particularly critical aspect of data center optimization. And thanks to TPM 5.1.1's innovative new features, the solution is more powerful and easier to use than ever before.
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07/09/2008 -
Jan 22 - OPAL Translates Solution Integration into IT Service Management Business Value -
Getting best results from diverse solutions can be a challenge. One answer to that challenge is OPAL, an online library of integration modules aimed at making it as easy as possible for IT professionals to maximize IBM Tivoli solution integration and interoperability.
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07/09/2008 -
Jan 15 - Customer Experience Management: The Next Frontier in Telecom Service Assurance -
Customer Experience Management (CEM) is essential in telecom service assurance, a mechanism for understanding the relevance of services to customers and delivering true, valuable intelligence about customer behaviour and service adoption across multiple dimensions. With IBM’s new offering, IBM Tivoli Netcool Service Quality Manager, service providers are better positioned to ensure high customer satisfaction than ever before.
more info
07/09/2008 -
Jan 08 - IBM Service Management: Driving Innovation Through Visibility, Control and Automation -
Innovation is the key to business success, but achieving it means reducing operational spending and optimizing IT to support new strategies. IBM Service Management, as pursued through IBM Tivoli solutions, can help.
more info
07/09/2008 -
Dec 18 - Be Heard! Enhances the Global Tivoli User Community Site Through User Content Generation -
The Tivoli User Group site boasts a new feature, Be Heard!, which empowers users to generate and publish their own content, unlocking their collective domain expertise to the benefit of all.
more info
07/09/2008 -
Dec 11 - Improve Your Information Risk Management with IBM Tivoli Solutions -
Managing information risk is increasingly important, across every IT application and at every stage in the data lifecycle. IBM Tivoli system management solutions can help you achieve information assurance.
more info
07/09/2008 -
Dec 04 - Automate Linux Rollouts with IBM Tivoli Provisioning Manager for OS Deployment -
Automating OS provisioning through a best-in-class tool can confer many business benefits for enterprise IT—especially in the case of Linux, an OS requiring extra expertise to install and configure. Learn how IBM Tivoli Provisioning Manager for OS Deployment is just such a solution.
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07/09/2008 -
Nov 13 - Optimize Data Center Energy Management with IBM Tivoli Provisioning Manager -
Getting best business value from a complex data center means, in part, reducing its operational costs as much as possible. IBM Tivoli Provisioning Manager can help by provisioning data across physical and virtual servers in accordance with actual demand, thus reducing energy consumption during off-peak hours.
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07/09/2008 -
Nov 06 - IBM Tivoli Solutions Enhance Security by Tracking Privileged User Activities -
Today's security strategies must address internal as well as external threats. By monitoring, tracking and controlling privileged-user access to core IT assets, IBM Tivoli systems management solutions can help.
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07/09/2008 -
Oct 23 - Optimize Virtual Servers Dynamically With IBM Tivoli Provisioning Manager -
Server virtualization has transformed enterprise-class datacenters. By deploying multiple virtual servers on a single physical server, enterprises have dramatically improved server resource utilization while reducing operational costs such as energy consumption—thus leaving the datacenter a more flexible instrument of business strategy than ever before.
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07/09/2008 -
Oct 16 - Denmark-based Gyldendal Optimizes Business Resilience with IBM Tivoli Storage Manager -
Gyldendal, a Denmark-based publishing house, needed a complete revision of its data backup strategy. IBM Tivoli Storage Manager proved the best-in-class solution the company required to consolidate all backup operations, centralize management, and achieve significant gains in automation and total performance.
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07/09/2008 -
Oct 09 - IBM Tivoli Storage Manager 5.5 Boasts Superior Performance, Security, and Features -
IBM Tivoli Storage Manager is a leading solution in the enterprise-class backup/restore space. With version 5.5, available in mid-November, customers can expect a host of new enhancements and features in key areas such as performance, security, ease of use, and interoperability. Learn about the new features you can expect with IBM Tivoli Storage Manager version 5.5
more info
07/09/2008 -
Oct 02 - IBM Tivoli Empowers Growing Mid-Market Businesses with Best-In-Class Solutions -
Though commonly associated with the enterprise market, the IBM Tivoli portfolio is admirably suited for mid-market growing businesses. Customers looking to improve their business resilience, IT operational efficiency, and security from both internal and external threats, should consider the best-in-class, scalable Tivoli portfolio.
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07/09/2008 -
Sept 25 - Project Big Green: IBM's Commitment to Data Center Power Reduction -
Getting a grip on energy consumption is essential to the enterprise's bottom line and the bigger-picture ecological impact. IBM’s strategies and solutions reflect a serious commitment to reduce consumption whenever possible.
more info
07/09/2008 -
Sept 18 - Tracking Security Breaches: IBM Tivoli Security and Compliance Offering Delivers a Complete Solution -
Achieving a total security strategy means tracking security logs throughout the organization as well as mapping breaches to operational consequences—and potential violations of governmental regulations. The IBM Tivoli Security and Compliance Offering answers all these challenges in a unified solution.
more info
07/09/2008 -
Sept 11 - IBM Business Continuity Service Level Protection Delivers Comprehensive, Flexible Data Protection -
The IBM Business Continuity Service Level Protection solution helps maximize business continuity through a tailored, multi-phase, multi-class strategy which delivers services and products in a way that can evolve as business needs change.
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07/09/2008 -
Set 04 - Automating IT Problem Response with IBM Tivoli Solutions -
One way to optimize enterprise IT is through automated solutions – especially when they work together. The IBM Tivoli system management portfolio offers just such integration for the fastest possible time-to-solution.
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