IT Service Management for SOA

Your company can not afford to waste any IT infrastructure investment, but you probably can't afford to hire expensive consultants to develop an IT infrastructure to fully support your Service-Oriented Architecture efforts either. Fortunately, you can now use proven ITSM best practices while developing your own infrastructure. The IT Service Management for SOA is a best practices methodology from Janco Associates that provides predefined standards, policies, and procedures for an enterprise to support its efforts as it begins the implementation of a Service-Orient Architecture.

The IT Service Management SOA Policy Template is a 130 page document that contains policies, standards, procedures and metrics that comply with the ITIL Standard. Included in the template are:

In addition, the ITSM SOA template includes the Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form. The document conforms with ITIL and has been updated to focus on supporting the the development, implementation and operation of a Service-Oriented Architecture.

The template can be purchased by itself or with supporting job descriptions. We do provide an update service for the template as it is modified. You can see a full table of contents and some sample pages by clicking on the link below.

This template comes in Word and PDF Formats. In addition the Silver version include the 14 job descriptions listed above (PDF and Word format) and the Gold version includes the 204 job from our Internet and IT Position descriptions HandiGuide.

01/06/2009 - Dec 16 - Pulse 2009: Service Management for a smarter planet - Service management professionals, take note: Pulse 2009 will be the blockbuster event of the year. Boasting more than 200 client presentations, technical certification labs, interactive sessions and a detailed exploration of many key service management topics and solutions, this show is a must-attend event. Four different streams will explore service management from a different perspective, each logically linked to IBMs bold new Smarter Planet initiative. more info

01/06/2009 - Dec 09 - How organizations can avoid an identity crisis - Centralizing identity management across different applications, domains and business contexts delivers many powerful benefits. Organizations interested in achieving that should consider IBM Tivoli Federated Identity Manager 6.2, which now includes many innovative features designed to simplify and extend its functionalitywithout compromising security. more info

01/06/2009 - Dec 02 - Protect: Service management entry point for safeguarding assets and business resilience - For organizations looking to achieve a quick and effective service management implementation, the Protect entry point will likely be of interest. This model helps organizations improve service levels by addressing core IT concerns such as data/storage, security and overall business resilience. more info

01/06/2009 - Nov 18 - IBM and Business Partners deliver next-generation energy monitoring - Minimizing energy consumption is increasingly important for organizations today, yet it must happen without compromising service levels. Toward that end, IBM Tivoli Monitoring for Energy Management now integrates with solutions from nine IBM Business partners to deliver key energy-centric information spanning both facilities and IT assets. more info

01/06/2009 - Nov 11 - New Rational-Tivoli integration delivers faster, better software builds - Organizations looking to accelerate and improve the software development process will get good results by optimizing their test labs. Two solutions from IBM Tivoli and IBM Rational now integrate to accomplish exactly that. more info

01/06/2009 - Nov 04 - Monitor entry point: Enhance service management through superior visibility and tracking - Organizations interested in getting an efficient start with a service management implementation should consider IBMs new model, which is based on five modular entry points. In this article, second in a series, the Monitor entry point helps organizations achieve improved visibility into services and service levels from both business and technological perspectives. more info

01/06/2009 - Oct 28 - Optimize Facilities and IT problem response via a shared service desk - In a difficult business climate, optimizing operational performance becomes more important than ever. Organizations interested in unifying their response to emerging problems in IT and Facilitiestwo closely-related domainsmay want to consider IBM Tivoli Service Request Manager, which possesses many features applicable in both contexts. more info

01/06/2009 - Oct 21 - Centralize and simplify encryption key management - For organizations looking to centralize and simplify encryption key management, IBM offers the new solution Tivoli Key Lifecycle Manager. This tool delivers secure key management with both IBM and non-IBM storage devices at every stage in the keys lifecyclereducing the number of keys needed as well as operational costs. more info

01/06/2009 - Oct 14 - Pulse 2009: The pursuit of optimal service management goals and strategies - Pulse 2009, to take place in Las Vegas next February, will explore how service management goals apply in different industries, technologies, and emerging areas. The 6000+ expected attendees will find that by aligning services as closely as possible with customer needs and interests, organizations today can enhance the business bottom line. Register now to attend the premiere service management event of the year. more info

01/06/2009 - Oct 07 - Discover entry point: One powerful way to begin service management implementations - IBM unveiled at Pulse 2008 a clear, straightforward model many organizations can use in establishing what service management can do for them—and how to get started. Discover, one of five different entry points to be discussed in a series of articles, comprises three different projects suitable for the early stages of a service management implementation – revealing, in detail, how IT services work and which assets are involved. more info

01/06/2009 - Sep 30 - Accelerate OS provisioning to virtual servers - For IT managers looking to dramatically improve software provisioning throughout a complex virtualization infrastructure, IBM has two offerings that integrate for powerful results: IBM Tivoli Provisioning Manager for OS Deployment and IBM Systems Director. Because Systems Director treats Tivoli Provisioning Manager as a plug-in, managers get accelerated provisioning to any virtual server on any physical host, spanning multiple virtualization environments and both IBM and non-IBM physical hosts. more info

01/06/2009 - Sep 23 - Maximize composite application business value - Visualizing composite applications in the infrastructure is hard enough. Leveraging that information in real-time to drive the overall business outcome is even harder. Fortunately, IBM offers a highly integrated solution – IBM Tivoli Application Dependency Discovery Manager and IBM Tivoli Business Service Manager – designed to solve both problems through seamless integration, reflecting composite application dependencies and changes from both technological and business perspectives. more info

01/06/2009 - Sep 16 - IBM TUAM drives energy management strategies through granular cost-tracking - Data center energy costs are a major operational challenge for the enterprise today. Yet establishing energy usage and costs in different contexts is exceptionally difficult. A new version of IBM Tivoli Usage and Accounting Manager helps by integrating with IBM Tivoli Monitoring for Energy Management to create the granular, cross-domain cost tracking information needed to empower energy management strategies. more info

01/06/2009 - Sep 09 - Seamlessly link IT development and operations - How can organizations best link IT development and IT operations? One answer comes from three IBM solutions that optimally integrate software creation with subsequent stages of software deployment, including change and configuration management, for a superior business outcome.. more info

01/06/2009 - Sep 02 - Seamlessly link service desks, IT asset management and change management with IBM Tivoli solutions - Many of today's organizations would benefit by connecting related IT domains, such as service desks, IT asset management and change and configuration management. Fortunately, IBM offers three powerful tools in these areas that seamlessly link to create a powerful, flexible overall solution capable of increasing efficiency and reducing costs. more info

01/06/2009 - Aug 26 - Controlling the information explosion: IBM Information Infrastructure Initiative - As data volumes explode, the IT challenge to protect and retain data, ensure compliance in managing it, and make it as continually available as possible becomes harder than ever. The forthcoming IBM Information Infrastructure initiative, launching in September, directly addresses the problem and incorporates many exciting new solutions and strategies to help organizations get the maximum business value from data. more info

01/06/2009 - Aug 05 - Flash Demo: Watch the IBM TotalStorage Productivity Suite in Action! - Interested in getting smarter, more comprehensive storage management? Watch this IBM demo on the TotalStorage Productivity Center suite, and find out how this elegant offering, comprised of five components, can simplify overall storage management, increase the return on storage investment and decrease total cost of ownership. more info

01/06/2009 - Jul 29 - Get swift, comprehensive data protection with IBM Tivoli Storage Manager FastBack - Protecting data is more important than ever. But as data volumes scale up and data is more distributed throughout the organization, comprehensive protection can be hard to achieve. The IBM Tivoli Storage Manager FastBack portfolio helps via three targeted data protection solutions that together deliver swift, policy-driven data protection for all Windows software assets. With IBM Tivoli Storage Manager FastBack, administrators have the power to quickly recover from any type and amount of data loss, no matter what happens. more info

01/06/2009 - Jul 22 - Unified, interoperable storage management with Aperi Storage Resource Manager - Managing a complex storage infrastructure is not for the feint of heart. Get help from the Aperi Storage Resource Manager, a free, open-source framework that delivers powerful storage management features for improving storage solution interoperability and driving overall IT business value. more info

01/06/2009 - Jul 15 - Powerful new catalog feature of IBM Tivoli Service Request Manager can enhance IT service management while reducing costs - If you’re looking to enhance IT service management via improved tools, you might want to consider the new IBM Tivoli Service Request Manager 7.1. New in this version is a powerful catalog feature that allows users to self-select the services they need, fulfilling them more effectively, as informed by best practices, and reducing the overall cost to an organization. more info

IT Service Management for
Service-Oriented Architecture (SOA)

Change Control - Help Desk - Service Requests
Blog - Personal Web Site - Sensitive Information

Sarbanes-Oxley, HIPAA, and ITIL Compliant

IT Service Management for Service-Oriented Architecture (SOA) Change Control - Help Desk - Service RequestsBlog - Personal Web Site - Sensitive Information

Sarbanes-Oxley, HIPAA, and ITIL Compliant

IT Service Management for
Service-Oriented Architecture (SOA)

Change Control - Help Desk - Service Requests
Blog - Personal Web Site - Sensitive Information