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Audit


The Metrics for the Internet, Information Technology and Service Management HandiGuide® is over 300 pages, defines 540 objective metrics, and contains 83 metric reports that show over 240 objective metrics. More...

Outsource

 

The Practical Guide for IT Outsourcing is delivered electronically in WORD and/or PDF format. Included is a 3 page Job Description for the Manager Outsourcing. Sarbanes-Oxley issues addressed directly. Included is an ISO 27001 and ISO 27002 audit program. More..

Change Management

 

With the explosion of technology into every facet of the day-to-day business environment there is a need to define an effective infrastructure to support operating environment; have a strategy for the deployment and technology; and clearly define responsibilities and accountabilities for the use and application of technology. More...

Hiring Kit

 

The Safety Program Template is 60 pages and includes everything needed to customize the Safety Program to fit your specific requirement. The program reflects the latest issues associated with the most recent legislation (Sarbanes Oxley). More..

Return Policy

Printed Materials

Printed materials can be returned within 30 days of order placement with an RMA (Return Material Authorization).  The materials must be returned with in a condition that they can be repackaged and sold.  There is a 25% restocking fee and a check will be sent to the customer within 30 days of receipt of the materials.  Or if the customer chooses, 100% of the original price less shipping costs can be applied as store credit.

Electronic Materials

Electronic materials can be returned within 30 days of order placement with an RMA (Return Material Authorization).  100% of the price will be provided in the form of a store credit.  The customer must provide a signed letter on company stationary that states the electronically delivered product(s), copies (both electronic and printed) have been destroyed and removed from all computers and workstations that had the product(s). 

Return Material Authorization

An RMA can be obtained by calling 435 940-9300 x 101.  If no one is there, please leave a message with your name, company name, phone number, order number and reason for the return.

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