IT Service Management - ITILIT and Business AlignmentIT Job Descriptions

  IT Service Management and
 IT & Business Alignment Kit Bundle

 

IT Service Management Policy Template - IT & Business Alignment Bundle

This bundle contains the 120 page ITSM policy template which complies with the ITIL standard and the The IT  & Business Alignment Kit (by ICEX) which provides tools, frameworks, and activities to assist companies of any size and at any stage of the strategy review and implementation process make well aligned IT investments. 

The IT Service Management Policy Template is a 103 page document that contains policies, standards,  procedures and metrics.  Policies and procedures covered include: service requests, help desk, change control, documentation, version control, Internet/e-mail/electronic communications, blog/personal web sites, travel/off-site meeting and sensitive Information policies.

The IT Service Management Job Description Bundle includes: Director Sarbanes-Oxley Compliance, Manager Change Control, Manager Customer Service Center, Manager Help Desk Support, Manager Metrics, Manager Quality Control, Manager Service Level Reporting, Manager User Support, Capacity Planning Supervisor, Change Control Analyst, Change Control Supervisor, Help Desk Analyst, Metrics Measurement Analyst, Quality Measurement Analyst.

The IT job descriptions contained within the Internet and Information Technology Position Descriptions HandiGuide® were completed in 2006 and contains 635 pages; which includes sample organization charts, a job progression matrix, 202 job descriptions.

The IT & Business Alignment Kit includes four modules:

  • Understanding Business Strategy – Learn how IT investments can drive and support corporate goals

  • Identifying Enabling Opportunities – Recognize industry trends and evaluate if an opportunity fits with your company

  • Making the Business Case – Effectively describe IT initiatives to management including associated benefits, cost and risk

  • Making Investment Decisions - Evaluate stand alone projects and those within a portfolio using proven frameworks.

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October 09 - IT Change Happens. Assess its Impact Ahead of Time - The deployment and release of new software is a classic white-knuckles period for any CIO. This is the time when end-users feel the most vulnerable and CIOs are the most susceptible to criticism. - 

October 02 - Business Excellence through Service Management - Service management is rapidly becoming a central issue for a growing number of businesses all over the world. This new focus stems from the desire to improve brand equity by offering high quality, value-added services that attract and retain customers. But to deliver on this critical objective, virtually all common business functions need to be rallied: cost management, regulatory compliance, security risk reduction, and above all, the meeting of financial performance and market share growth expectations. - 

September 26 - Provision Software Security Before It's Too Late - On January 25th, 2003, the BBC World Service reported on an attack by a fast-spreading piece of malicious computer code that dramatically slowed Internet traffic and interfered with e-mail delivery. The BBC chronicled the attack as having been started at about 5:30 a.m. GMT by a malicious piece of code just 376 bytes in size. With extraordinary prescience, they compared the attack to the Code-Red virus, which had brought Internet traffic to a halt in the summer of 2001. By Sunday, CNN reported that the attack had shut down 13,000 ATM's within the Bank of America network. - 

September 18 - Why Security Matters For Midsized Business - For some time, Linux® has been a hot server technology for midsized businesses. Now there are over 6,000 ISV applications available on Linux to entice IT demand even further. In Linux, many IT decision makers see the solid reliability of UNIX® enhanced with greater flexibility in the choice of hardware for lower total cost of ownership. On the other hand, others see an ease-of use that rivals Microsoft® Windows with the solid reliability and security of UNIX. What is common to those looking to Linux from either a UNIX or Windows perspective is security. - 

September 12 - Rethinking Tape and Backup for On Demand Business - Dealing with issues from shrinking product life cycles to expanding global markets has led businesses to pursue real-time sense-and-respond operational strategies. At the same time, growing regulatory pressures are putting significant restrictions on the access, handling, and retention of data. For IT, those issues are fostering a growing dependence on database-resident transactional data, which leaves production systems susceptible to performance degradation as the volume of data expands. - 

September 05 - Netcool Service Management helps build hot brands. - We are rapidly approaching the 25th anniversary of the breakup of AT&T. At the time, this grand legal experiment appeared to be the biggest parting of the waves since Moses. Naturally, such disruption engendered significant opposition from many quarters, including Defense Secretary, Caspar Weinberger, who argued that the military needed a single, integrated communications network, and Nobel laureate and Big Bang luminary Arno A. Penzias, who adamantly believed that the innovative Bell Labs would flounder. -